Frequently Asked Questions

WHAT IS YOUR RETURN & EXCHANGE POLICY?

Each mat is carefully inspected by hand to ensure the highest quality. We at MIMIC are well informed that the No Return, No Exchange policy is expressly prohibited under the law. With this being said, we allow returns and/or exchange IF and only if, it is still in pristine condition and is unused, accompanied with your original proof of purchase.

Please note that promotional or final sale items cannot be returned or exchanged.

WHAT PAYMENT METHODS ARE ACCEPTED?

We accept payments through Bank transfer, Paypal, Gcash, and COD (Metro Cebu only).

Logistics and sub-charges are to be shouldered by the customer.

DO YOU OFFER SAME-DAY DELIVERIES?

Yes, we do!

For customers based in Metro Cebu, expect your orders to be delivered within the day, provided you send us your order form by our 12NN cut-off time.

DO YOU ACCEPT PICK-UP ORDERS?

Of course we do!

Pick-ups are available at downtown area, Cebu. Please send an email to phmimic@gmail.com, so we can send you the exact location. Our retail staff can inform you via text or email notification when your parcel is ready for pick-up.

WHEN WILL I RECEIVE MY ORDER?

SHIPPING INFORMATION

Metro Cebu 1-2 business days via Lalamove, Grab, Angkas

Provincial Cebu 3-15 business days via LBC

Nationwide 3-15 business days via JRS, LBC

International varies based on location via DHL, LBC

I RECEIVED A DEFECTIVE ITEM, HOW DO I REQUEST FOR AN EXCHANGE?

We are sorry to hear this!

Please send us an email at phmimic@gmail.com within 30 days from the date of purchase with the following information:

1. Your order number;

2. the name of the defected item; and

3. A clear photo of the defect

WHAT IS YOUR CANCELLATION POLICY?

Once your order is confirmed, no cancellations or amendments can be made to your order. Hence, we encourage you to double check and confirm your items before making payment.

I RECEIVED THE WRONG ITEM, WHAT SHOULD I DO?

We are sorry to hear this!

Please send us an email at phmimic@gmail.com within 30 days from the date of purchase with the following information:

1. Your order number; and

2. the name of the item